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DigiCert Certificate: The server is not sending the required intermediate certificate
Hello,
for our community we have uploaded a Digicert Certificate to Salesforce and connected to our domain. Once we open our site, it works for most of the browsers. But not for FireFox and mobile device browsers. We completed the following test:
https://www.digicert.com/help/index.htm?host=success.ressoftware.com
The final check is not good (The server is not sending the required intermediate certificate.) This is all within the Salesforce environment. What is wrong with this certificate? Should we upload another one, or must something be adjusted on the Salesforce server?
Thank you for your response.
for our community we have uploaded a Digicert Certificate to Salesforce and connected to our domain. Once we open our site, it works for most of the browsers. But not for FireFox and mobile device browsers. We completed the following test:
https://www.digicert.com/help/index.htm?host=success.ressoftware.com
The final check is not good (The server is not sending the required intermediate certificate.) This is all within the Salesforce environment. What is wrong with this certificate? Should we upload another one, or must something be adjusted on the Salesforce server?
Thank you for your response.
Thanks in advance..
The way we solved it is that we contacted Salesforce Support via our implementation partner. In the end Salesforce Support changed something on the Salesforce Server that accepted our certificate on all browsers in the end. So my advice would be to contact Salesforce Support and explain the issue and report a case. It helps to have premium support for these types of issues.