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Portal users cannot run User object reports - insufficient privileges

I have a Customer Community Plus site with portal users using Customer Portal licenses.  I want the portal users to  run User object reports so they can see last login, etc.  Portal users are still getting "Insufficient Privileges" when trying to run these reports, even though I think I've done all the necessary settings.

Here's what I've done:

In Sharing Settings, enabled External Sharing Model.

In Sharing Settings, on the User object, set the Default External Access to Private.*

In Sharing Settings - User Sharing Rules, set up a Read Only sharing rule for All Customer Portal Users.

On the report folder, share the folder to All Customer Portal Users as Viewer.

On the report itself, I'm using the Username, First Name, Last Name, Created Date and Last Login.  I'm filtering on Account.Name.  The portal user profile has Read permission to the Account object.

*This doesn't seem right, but that is what this article says:
Zuinglio Lopes Ribeiro JúniorZuinglio Lopes Ribeiro Júnior

Has the profile Run Report option, under System Permissions, enabled?


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Bhanu MaheshBhanu Mahesh

To run User reports we need Run Reports” AND “View Setup and Configuration” in profile..

I think for portal users “View Setup and Configuration” permission is not enabled in profile.

So portal users cannot run report on users. They will have limited access to the organization.

Please refer the below link (

Bhanu Mahesh