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Shaker Kuncham 1 case comments
Hi
for Eg: if my case comments reach 5 comments it should notify manager ( on every 5th count ) for the same business day on the same DATE.
1. Can i accomplish with workflow
2, Does it require trigger
Please help me with code.
Regards
Shaker
for Eg: if my case comments reach 5 comments it should notify manager ( on every 5th count ) for the same business day on the same DATE.
1. Can i accomplish with workflow
2, Does it require trigger
Please help me with code.
Regards
Shaker
You can write workflows on Case Comment Object, I think you can achieve this functionality by simple formula fields and workflow rules,