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Satyajit Singh Need to integrate microsoft lync with salesforce using CTI
Hi,
I need to integrate microsoft lync with salesforce using CTI so that user can make call to their contacts from the salesforce system.
I downloaded the CTI components available. Everything is showing perfectly. I can make test calls. Now I need to integrate the system with microsoft lync so that whenever call will be made from salesforce system then it will call through lync.
Are there any open APIs (free) for lync available? is there any alternate solution?
I need to integrate microsoft lync with salesforce using CTI so that user can make call to their contacts from the salesforce system.
I downloaded the CTI components available. Everything is showing perfectly. I can make test calls. Now I need to integrate the system with microsoft lync so that whenever call will be made from salesforce system then it will call through lync.
Are there any open APIs (free) for lync available? is there any alternate solution?
* Twilio (https://www.twilio.com/docs/api/rest) - There's a Salesforce library (https://www.twilio.com/docs/salesforce/install) as well.
* Lync SDK (https://msdn.microsoft.com/en-us/library/office/jj933180(v=office.15).aspx)
* Plivo (https://www.plivo.com/docs/api/)
None of these are 'free' though.
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I'm an Ae at Salesforce and have a customer also wanting to do this. Can you please advise what you did to complete the integration? also, would your customer be available for my customer to speak with about this? Thanks
Tenfold is a CTI that can integrate Salesforce with Microsoft Lync (and other phone systems). It can capture 100% of your customer or prospect interactions as one of its key features is automatic call logging.
Besides that, Tenfold's features include click-to-call that eliminates useless clicks and misdialing of numbers, a screen pop (caller ID) that shows relevant customer information, and a call analytics dashboard that you can maximize for gamification of call activities.
If you like to learn more about Salesforce-MS Lync integration via Tenfold, check this link:
https://www.tenfold.com/integrations/salesforce/microsoft-lync
I am integrating salesforce and Plivo CTI Integration.So here if i make a call ,call is going to the particular person.Here when we click call, pop up is showing in the below screenshot.But here we didnt get that call screen.could anyone suggest the solution for this.
we have followed the below github link
https://github.com/plivo/plivo-salesforce-example
This is what we want,but we are getting only popup like
We need that call screen could anyone help in this???