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Guru@SfCloudGuru@SfCloud 

Standard Email-To-Case functionality is not firing

Hi All,

This is Gurunath,I have a problem with standard Email-To-case functionality.
The Issue is some times standard email-to-case trigger is taking too much time(taking routing address and sending mail from another account to this routing address ) nearly 30 min and some time it will not take more than one min and I dont what is happening .

Can anyone please suggest me how to overcome this issue

If anyone help would be greatly appreciated.

Thanks in Advance,
Gurunath Jinka
 
SonamSonam (Salesforce Developers) 
I would suggest you to check the header of the incoming mail which is creating the case via email to case.

To get the headers, make sure you check the checkbox which says "save email headers" when setting up email to case.

The email header can tell you the hops which email took wbefore reaching the salesforce server and there you can find out the time difference and the origination of that delay.