+ Start a Discussion

Automatic Task Creating When Auto Response happend


How to avoid creating a task when case auto response rule triggered.

Thanks in Advance.
Bhanu MaheshBhanu Mahesh
Hi Madhu,

Creation of task in the activity history is by defaul from Auto Reponse rule. 
You cannot stop from creating the record in Activity Histoty from an Auto-Response rule. This is by design.

You have options for not to show them in the Activity History
1. delete the record from Activity history object
2.  Create a vf page and display the Activiy history records by filtering the Auto Response email record  related to that case  and add that vf page in the page layout and remove the standatd Activity History related list

Please refer the below link

Bhanu Mahesh