Apex Code Development You need to sign in to do that
Don't have an account?
Elad Kaplan 3 Pre populate Case Record Type from Live Agent
Does anybody know if it's possible to create a Case and set it's Record Type automatically from the Live Agent Pre Chat?
I wanna do it without having the need to set a default Record Type for the Agent's profile.
When It's getting created on the consule, I'm getting the screen, where I have to choose a Record Type..
I wanna do it without having the need to set a default Record Type for the Agent's profile.
When It's getting created on the consule, I'm getting the screen, where I have to choose a Record Type..
Shashank (Salesforce Developers) Please see if this helps: http://salesforce.stackexchange.com/questions/55168/live-agent-create-a-case-with-a-record-type