ADM 201 Question: What is Salesforce ?

What is Sales Force? (Check all that apply)

A. Sales Force Automation
B. Marketing Automation
C. Customer Support Management
D. Campaign Management

I think the answer should be all 4, i.e a,b,c,d .

Can someone please confirm ?

February 26, 2015
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Best Answer chosen by Sabrent

sfdcdev
I think the question should be "What are the features available in Salesforce?"

Salesforce Automation- Salesforce automation is the core feature set within Salesforce CRM and is used to manage the sales process and activities.Salesforce automation is known as Sales Cloud in Salesforce. It enables salespeople to automate manual and repetitive tasks and provides them with information related to existing and prospective customers. Salesforce CRM helps salespeople manage sales activities, leads and contact records, opportunities, quotes, and forecasts.

Customer Service and Support Automation - Customer service and support automation within Salesforce CRM is known as the Service Cloud and allows support teams to automate and manage the requests for service and support by existing customers.

Marketing Automation- Some features Of MA(Campaign Management, Lead Management, etc..) is included in Sales Cloud, but Salesforce has Pardot Marketing Automation Suite to automate marketing processes.

http://www.salesforce.com/sales-cloud/marketing-automation-software.jsp

In the above question, all four options are true.

February 26, 2015
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This was selected as the best answer

Gaurav Kheterpal
It is strongly discouraged to use the Forums as a dumping ground for certification questions. If you have questions about the core concepts, please re-phrase it accordingly and then ask rather than putting the questions and answer options in the forums.

I'll be deleting this post shortly.

Regards,

Forum Moderator

February 27, 2015
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Sabrent
@Gaurav Kheterpal, my apologies. I agree the question shold have been rephrased.
However, the question was not posted with the intention of thinking of this forum as a dumping ground for certification question.
I was trying to debate the validity of the question.

Please delete.

March 1, 2015
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softmain dotin
Salesforce is a company. this company provide web tools. this tool through to creating an app, pages, class and etc .....

http://www.softmain.in/2017/08/what-is-salesforce-cloud-computing-and.html

August 30, 2017
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Gary Ralston
Hello Sabrent,

Salesforce (https://sfdcgo.com/is-salesforce-suitable-for-small-business/) is a cloud-based customer relationship management (CRM) platform that provides a range of tools and resources for managing business processes, interactions, and data. The platform is designed to help businesses of all sizes to manage their customer relationships more effectively, automate and streamline their sales, marketing, and customer service processes, and gain deeper insights into their customer data.

Salesforce provides a wide range of features to help businesses manage their customer relationships more effectively :
Customer Management
Sales Automation
Marketing Automation
Service Management
Analytics and Reporting
Mobile Access
Customization and Integration
Security
Scalability

February 16, 2023
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