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Deepak Balur 6Deepak Balur 6 

Case Assignment rule not working on a update

I have 2 case assignment rules
a) first one when the status is new and
b) when there is a update to status

The 1st rule works, the 2nd doesn't. Any suggestions on why the 2nd doesn't work on an existing case.
Steve_EarlySteve_Early
How are you determining that there was an update to status? It might be best to post the entire text of your assignment rules.