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Admin Permission issue

Hi Experts,
Admin user able to logged in as user for few users only.
We need for admin user to logged in as user for all users (i.e. including Salesforce, Salesforce Platform, and Community license users).
Please find below images for admin login in sandbox (i.e. same happened in production also).

Admin able to loggedin as user

Admin User not able to loggedin as community user

Anyone please resolve this.
Thanks in advance.
James LoghryJames Loghry
Your users have to grant login access to administrators in order for that Login link to appear. Otherwise, you can contact Support and have them enable access to login as any user.  For more, see the following link: (
Hi Manu,

Check the following help topic

Also the following knowledge article might be of help.