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vijay gouda
how to create a case against other user
Hi,
How currently logged in user can create a case against other users.Can any one please guide me possible ways.
How currently logged in user can create a case against other users.Can any one please guide me possible ways.
Permissions Required :
To view cases: “Read” on cases
To create cases: “Create” on cases
You can create cases in various ways:
Your administrator can set up Web-to-Case and either Email-to-Case or On-Demand Email-to-Case to automatically capture cases from your website and customer emails.
Your customers can log their own cases from the Customer Portal, Self-Service portal, or Chatter Answers.
Please follow the link below for more information
https://help.salesforce.com/HTViewHelpDoc?id=cases_create.htm&language=en_US
Best Regards
Naga kiran