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In Support Console can you highlight a "primary" tab as the most important case?
The use case would be if a support agent has ten open tickets, the criteria for "hot" case would differentiate that tab with a color or some other type of indicator.
I've thought about creating a Tab through VF and populating that page with appropriate case, but it would have to be selected in the drop down rather than a case amongst other cases in the primary tab section.
Any sniff in the right direction would be helpful and I'll share the completed project once it's done.
I've thought about creating a Tab through VF and populating that page with appropriate case, but it would have to be selected in the drop down rather than a case amongst other cases in the primary tab section.
Any sniff in the right direction would be helpful and I'll share the completed project once it's done.
Hi John,
If I understand you correctly, you might be able to achieve this by changing the Case Detail page to be a VF page and adjusting the title accordingly.
Example:
VF Page to replace Case Detail (View):
<apex:page StandardController="Case"> <apex:includeScript value="/support/console/20.0/integration.js"/> <apex:variable value="fdafs" var="afdfsd" rendered="{!CONDITION HERE}"> <script> sforce.console.setTabTitle('** {!Case.CaseNumber}'); </script> </apex:variable> <apex:detail inlineEdit="true" relatedList="true" relatedListHover="true" showChatter="true" /> </apex:page>In bold is the JS method that changes the Title of the tab. Here is a link to the API with other customization you can make, including changing the icon. (setTabIcon() method)
http://www.salesforce.com/us/developer/docs/api_console/index.htm
All Answers
Hi John,
If I understand you correctly, you might be able to achieve this by changing the Case Detail page to be a VF page and adjusting the title accordingly.
Example:
VF Page to replace Case Detail (View):
<apex:page StandardController="Case"> <apex:includeScript value="/support/console/20.0/integration.js"/> <apex:variable value="fdafs" var="afdfsd" rendered="{!CONDITION HERE}"> <script> sforce.console.setTabTitle('** {!Case.CaseNumber}'); </script> </apex:variable> <apex:detail inlineEdit="true" relatedList="true" relatedListHover="true" showChatter="true" /> </apex:page>In bold is the JS method that changes the Title of the tab. Here is a link to the API with other customization you can make, including changing the icon. (setTabIcon() method)
http://www.salesforce.com/us/developer/docs/api_console/index.htm
How can we use this "sforce.console.setTabTitle()" through Lightning Component/Interface?
I've done with VF Page and working fine as expected.
Please respond!
Thaknks,
Prashant Raiyani