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Joseph DindingerJoseph Dindinger 

Missing Protected Custom Setting Data. Reasons?

Hi everyone,

I'm trying to get to the bottom of something for a client.  They have an app installed which has a Protected Custom Setting to keep user data.  It appears that the user data simply disappeared for some of the users, and has to be re-created.

Other than uninstalling and re-installing an app, is there anything that might clear user data from a protected custom setting?  (I have verified the app does not erase the data.)  

If a user is unlicensed from the app and re-licensed, it seems that the custom settings still remain.  And they also remain if you deactivate and then activate the user.  So I'm at a loss as to how this info can be lost.

Any ideas would be very appreciated!