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Chandra Sekaran Email to Case
Hi,
I have created the Email to Case and added recipients email in queue also.while creating a Email to case with xyz@gmail.com, the default email service is created(xyz@c-1vej84q03b6frwwr2ovzizklo5nv1kihtnc2spnh4ojbjlxw0s.e-5uyyseao.cs15.case.sandbox.salesforce.com). If I send the email to that email service, The Case is created.
But while sending the email to xyz@gmail.com then the CASE should be created.
As per my research they mentioned that I need to add that email service into the xyz@gmail.com forwarding settings.
If I add that email service into the forwarding settings, that required the confirmation code for verifying.
How can we know that confirmation code for that email service URL.
Thanks in advance.
Thanks,
Chandra
You can set the email rule to forward email which you will receive on xyz@gmail.com to xyz@c-1vej84q03b6frwwr2ovzizklo5nv1kihtnc2spnh4ojbjlxw0s.e-5uyyseao.cs15.case.sandbox.salesforce.com. Verify option you will get on Email to case page in salesforce environment.
You can refer to:
https://success.salesforce.com/answers?id=90630000000h1KsAAI
Thanks,
Pratik
email rule means that you are telling from gmail right?
If it is from gmail means It is asking the verification code in forward setting.I could not able to find that verification code for that email services.
Could you please help on this.
Thanks,