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Cannot send an email if case is still in a queue
I want to restrict an email to be sent when case is still in queue. I have a trigger on email message object. Is there any way to restrict a user.
Also i have to disable the send Email button on the service console.
Also i have to disable the send Email button on the service console.
Here is an idea: If you can write an email on Emailmessages and case owner is queue, add the error message.
Eg.
http://salesforce.stackexchange.com/questions/16795/trigger-on-case-emailmessage
Thanks,
Pratik
All Answers
Here is an idea: If you can write an email on Emailmessages and case owner is queue, add the error message.
Eg.
http://salesforce.stackexchange.com/questions/16795/trigger-on-case-emailmessage
Thanks,
Pratik
It worked, but is it posssible to costomize the place of the error message.I do not want the error message on to of the page.
Thanks,
Gaurav
Thanks,
Pratik