You need to sign in to do that
Don't have an account?
sieb4me
multiple entitlments with different slas for different accounts
How does one set case sla or milestones for different accounts where each account has different entitllement and slas?
Do we need to create multiple entitlment processes and case milestones for each entitlment and associate them to accounts?
That would be lot of work.
Please suggest.
Do we need to create multiple entitlment processes and case milestones for each entitlment and associate them to accounts?
That would be lot of work.
Please suggest.
You will have to create multiple entitlement processes and attach the milestones to it as per your requirement.
Thanks,
Pratik