+ Start a Discussion
Rodelio SantosRodelio Santos 

Email to Case Id is not populating


I need help, my Email to Case id is not populating for some reason.

I have created a new routing address with case origin as "Email SPH", but for some reason the in the created case, the Email to Case ID field is blank.

See Attached.User-added image
Tavant TechnologiesTavant Technologies
Hi Rodelio Santos,
While creating email to case, Customer Email will map with "Web Email" field.
If You want to map "Email to Case Id" for that you need to write workflow rules and update "Email to case id" field with value of "Web Email" field.