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David KuskeDavid Kuske 

Pre chat disconnection - adding a retry button

Hi All,

We currently have the following user flow if theres a disconnection after a pre chat form is submitted

pre chat form -->  waiting page after submission   --> disconnection page

We want to find out if its possible for the customer to simply click on a retry button which resubmits the pre chat form so they can avoid starting at the beginning by filling in the form again. Please see attached:

User-added image