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David Kuske Pre chat disconnection - adding a retry button
Hi All,
We currently have the following user flow if theres a disconnection after a pre chat form is submitted
pre chat form --> waiting page after submission --> disconnection page
We want to find out if its possible for the customer to simply click on a retry button which resubmits the pre chat form so they can avoid starting at the beginning by filling in the form again. Please see attached:
We currently have the following user flow if theres a disconnection after a pre chat form is submitted
pre chat form --> waiting page after submission --> disconnection page
We want to find out if its possible for the customer to simply click on a retry button which resubmits the pre chat form so they can avoid starting at the beginning by filling in the form again. Please see attached: