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Upload CA signed certificate Issue

Hi Guys,

We have a CA singed certificate, After upload the certificate through the "Import from Key Store" it is not showing in the certificate list and there is no error.

do we need follow the instructions by click on the "Create CA signed certificate" button and follow the steps ?

but they have mentioned that "Download Certificate Signing Request. Send the certificate request to the certificate authority of your choice.".

We have already CA signed certificate then what is the need to download the Certificate Signing Request.
again send the certificate request to the certificate authority. It is again burden to Clients and they wont accept it.

Can we move the certificate details form sandbox to production directly or do we need to follow the same steps for production ?

If we use self signed certificate we are getting the call out exception: handshake error.

Any suggestions it is very urgent...

Thanks in advance.


ShashankShashank (Salesforce Developers) 
Please see if this helps:

Do we have an option to upload a CA-Signed certificate which was provided by client system and without creating CSR in Salesforce?
Salesforce does not allow you to import an existing, signed certificate. You have to go through the process of generating a new Certificate Signing Request, uploading that to your SSL provider, then uploading a new signed certificate. When the existing certificate is expiring, then also you need to follow the same process to generate a new certificate and then use the option "Update Signed Certificate". Also please remember that it takes about an hour or so for the new certificate to propogate through Salesforce infrastructure so plan the activities accordingly.