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SFDC_BigDog Case automatic Assignment
In my company if any user creates a case, the admin should be assigned to that case automatically. I am trying to figure out a way to do it, but I couldn't.
Any insights would be appreciated.
Thank you.
Any insights would be appreciated.
Thank you.
Using Case Assignment Rule you can able to do this. Go To Setup-Customize->Case->Assignment Rule and set the rule criteria, in your case you want to assign for all user so set condition like CaseNumber not equal to Null and assign the Admin user. To know more about Assignment rule check here (https://help.salesforce.com/HTViewHelpDoc?id=creating_assignment_rules.htm&language=en_US).