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Suresh Kumar 34Suresh Kumar 34 

if ‘Account Next Steps Check’ is checked and ‘Account Next Step’ contains value then ‘ Account Next Steps’ should be copied in to ‘Case Next Steps ‘ of Case object.

Hi guys,

Please help me out how to do this.

Create a Long Text Area field ‘Account Next Steps ‘and a Checkbox ‘Account Next Steps Check’ on Account object.
 
Create a Long Text Area ‘Case Next Steps ‘ on Case object.
 
if ‘Account Next Steps Check’ is checked and ‘Account Next Step’ contains value then ‘ Account Next Steps’  should be copied in to ‘Case Next Steps ‘ of Case object.
 
Create a Picklist field ‘Microsoft priority’ on case object(Picklist values : 1,2,3,None)For all Microsoft cases(ie. Account contains Microsoft) the Microsoft Priority field  should be required
 
If Microsoft priority is 2 , the ‘Post Mortern ‘ checkbox should be checked. If the ‘Post Mortern’ checkbox remains unchecked 10 days after case status is set to Closed, a remainder email should be send to the contact email id.
 
If Microsoft priority is 1 change the case status to working and create a new task.  
Best Answer chosen by Suresh Kumar 34
Andy BoettcherAndy Boettcher
These are not development items - you will be able to do these via Process Builder and Validation Rules.  Read up on those two items.

All Answers

Andy BoettcherAndy Boettcher
These are not development items - you will be able to do these via Process Builder and Validation Rules.  Read up on those two items.
This was selected as the best answer
Suresh Kumar 34Suresh Kumar 34
Thanks Andy Boettcher