function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Kirubakaran Shanmugam 1Kirubakaran Shanmugam 1 

SFDC to Remedy Integration

Hi,

I am trying to integrate SFDC with Remedy jsing web services. I am sending HTTP requests to the Remedy endpoint  and due to firewall issues the request is not thru and below error message is thrown:

System.CalloutException: Unable to tunnel through proxy. Proxy returns "HTTP/1.0 404 Not Found"

Assuming the firewall issue is rectified, I need to send the callouts in a secure way using two-way SSL. I have created the CSR and submitted for signing to a CA. Once i receive it, i will upload the same to Salesforce.
What should bee the next in order to make 2way SSL autentication. Any thoughts would be helpful.
Sumitkumar_ShingaviSumitkumar_Shingavi
Hello Kiru,

You might need to add Salesforce IP ranges in to your trusted IP ranges on server to get through the firewall.

You can look at this too: https://developer.salesforce.com/forums?id=906F00000008ju8IAA

One the top of all; this might be a DNS configuration issue too so check on your endpoint consistencies.

Hope this helps!
Kirubakaran Shanmugam 1Kirubakaran Shanmugam 1
Hi Sumit - Thanks for the guidance.

Do you have any inputs on Two way SSL?

- Kiru
Sumitkumar_ShingaviSumitkumar_Shingavi
Hello Kiru,

I believe 2 way SSL will be achieved just by importing certificates in salesforce and on your server. So, you need to generate cert from Salesforce and put it on server.

Here are the more details: https://developer.salesforce.com/page/Making_Authenticated_Web_Service_Callouts_Using_Two-Way_SSL

Hope this helps! if yes, then mark as answer.

Thanks,
Sumit