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Notify Case team member on post to Case record in chatter
Hello community,
I need to notify Case team members when there is a post to Case record in chatter.
Notification for those user works who are mentioned in a post but not otherwise.
I tried auto following case record in chatter when a new team member is added, which didn't worked as well.
This requirement seems very generic, would be good to know if there is any OOTB functionality for it.
I need to notify Case team members when there is a post to Case record in chatter.
Notification for those user works who are mentioned in a post but not otherwise.
I tried auto following case record in chatter when a new team member is added, which didn't worked as well.
This requirement seems very generic, would be good to know if there is any OOTB functionality for it.