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James Valent Providing User Access to Custom Action in Site.com
I have a custom Case Action to create a new case; I'm doing this to specifically preselect a value for Status. The name of this action is New_Case_Community_User. When adding this action as a property under Case Creation for Signed-In users, my Community users receive the following error message when trying to create a case in Community Cloud:
The record type associated with this action is assigned to the user profile receiving this error. Any ideas on what is missing in this Site.com / Community Cloud configuration?
Salesforce Support was unable to resolve the issue during a long screenshare, and recommended the Developer forum.
- Either this action doesn't exist or you don't have access to it: New_Case_Community_User
The record type associated with this action is assigned to the user profile receiving this error. Any ideas on what is missing in this Site.com / Community Cloud configuration?
Salesforce Support was unable to resolve the issue during a long screenshare, and recommended the Developer forum.
Shashank (Salesforce Developers) Could you please let me know if you are still facing this issue or if you found a solution?
Alan AshbaughI also have this issue.
Admir HadziabulicI had the same issue. I created a new global action called NewCase2 and assigned that as the default create case function for community members. For more info, check this: https://help.salesforce.com/apex/HTViewSolution?id=000212359&language=en_US