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Ketan Mahet
Capture Email Context before sending an Email...
Hi,
We have different watch list added to each Case. On sending manual email from any case, we want to add the watch list users to email CC. Is there any outbox of box functionality available in SFDC? As an alternative, I thought to capture the email context going outside of SFDC, add CC and send email.
Please guide.
We have different watch list added to each Case. On sending manual email from any case, we want to add the watch list users to email CC. Is there any outbox of box functionality available in SFDC? As an alternative, I thought to capture the email context going outside of SFDC, add CC and send email.
Please guide.
IF you want to capture the outgoing Email's detail then you can use below query. use this query where you need to pass particular Case ID in place of caseId .. this queary will give you the detail about the outgoing Email .
You can create VisualForce page to see this data.
Thanks,
Keyur Modi