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sieb4me case having more than 1 entitlement?
we have requirement where we will have 1 entitlement for SLA calcualtion (master agreement) and 1 for Asset on the case. Can we have that in salesforce?
We cannot have sla on asset entitlment, please note. There will be many entitlments for asset, we select 1, however master entitlment (agreement) will also be associated to case for SLA calculation.
How can we achieve that?
We cannot have sla on asset entitlment, please note. There will be many entitlments for asset, we select 1, however master entitlment (agreement) will also be associated to case for SLA calculation.
How can we achieve that?