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Stephanie AmaralStephanie Amaral 

I also would like to set up an e-mail notification when a work order is completed. Can/how do i do that?

Scott McFarlaneScott McFarlane
You should be able to set this up in Process Builder without much effort. You may need to use a Flow if your requirements are a little more complex.

https://help.salesforce.com/HTViewHelpDoc?id=process_overview.htm