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Routing Records with Approvals
Here are the requirements from Trailhead:
When an Account has the value of 'Prospect' in the Type field, a user will click the 'Submit for Approval' button to launch an approval process. The process will only happen if Type is 'Prospect' and there are more than 500 employees. Upon entry of the process, Type will become 'Pending' and be locked. If approved, Type will be set to 'Customer' and be unlocked. If not approved, Type will be set back to 'Prospect' and will be unlocked.
I've written and rewritten this one over and over, trying different things, but I continue to get this error:
Here is my entry criteria:
I tested it myself and it works correctly for rejected approval requests are don't match the criteria. What am I missing here?
When an Account has the value of 'Prospect' in the Type field, a user will click the 'Submit for Approval' button to launch an approval process. The process will only happen if Type is 'Prospect' and there are more than 500 employees. Upon entry of the process, Type will become 'Pending' and be locked. If approved, Type will be set to 'Customer' and be unlocked. If not approved, Type will be set back to 'Prospect' and will be unlocked.
I've written and rewritten this one over and over, trying different things, but I continue to get this error:
Here is my entry criteria:
I tested it myself and it works correctly for rejected approval requests are don't match the criteria. What am I missing here?
All Answers
What is the error you are getting?
(Account: TypeequalsProspect) and (Account: Employeesgreater than500)
And you need to create three workflow field update to set Type field
1) On Initial Submission Actions to set Type field Pending
2) On Final Approval Actions to set Type field as Customer
3) On Final Rejection Actions to set Type field as Prospect
Like below screen shot:-
NOTE:- Please check your Final Rejection Actions to set Type field as Prospect
Please let us know if this will help you.
Thanks
Amit Chaudhary
Amit, if you look, my approval is exactly like yours and my entry criteria is exactly the same as well. Just take a look at the images I've posted.
So far, no one has helped me figure this out. Any other suggestions?
I cannot see anything else. I've tried just about everything with this and am at a loss at this point. I have even tested it manually and it works correctly.
Create an approval process to support a case escalation procedure, with the ability to approve directly from Chatter.
Verify Chatter Approvals is enabled and the Case standard object has Chatter feed tracking turned on.
The approval process must be created on the Case object and be named 'Case Escalation'. No entry criteria is required for this approval process and you can set yourself as the approver.
Upon entering the approval process, approval request notification needs to be posted to the Chatter feed.