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koti mule How can I trigger the Case Assignment Rules for Inline editing the case ??
I have a scenario where the Edit button was removed on the cases, Now When I do some updates through Inline editing on the cases, case Assignment Rules are not firing.
Itss not supported by salesforce standard inline editing. https://success.salesforce.com/ideaView?id=08730000000axXtAAI
Workaround : Use Apex like below on After Trigger of case with specific condition to control recursive execution of trigger
//anyCondition = When you wants to execute assingment rule
if(anyCondition){
//Fetching the assignment rules on case
AssignmentRule AR = new AssignmentRule();
AR = [select id from AssignmentRule where SobjectType = 'Case' and Active = true limit 1];
//Creating the DMLOptions for "Assign using active assignment rules" checkbox
Database.DMLOptions dmlOpts = new Database.DMLOptions();
dmlOpts.assignmentRuleHeader.assignmentRuleId= AR.id;
Case updateCase = [Select id from case where id = case.id limit 1]; // Convert the code for bulk data handling
updateCase .setOptions(dmlOpts);
update updateCase ;
}
All Answers
Itss not supported by salesforce standard inline editing. https://success.salesforce.com/ideaView?id=08730000000axXtAAI
Workaround : Use Apex like below on After Trigger of case with specific condition to control recursive execution of trigger
//anyCondition = When you wants to execute assingment rule
if(anyCondition){
//Fetching the assignment rules on case
AssignmentRule AR = new AssignmentRule();
AR = [select id from AssignmentRule where SobjectType = 'Case' and Active = true limit 1];
//Creating the DMLOptions for "Assign using active assignment rules" checkbox
Database.DMLOptions dmlOpts = new Database.DMLOptions();
dmlOpts.assignmentRuleHeader.assignmentRuleId= AR.id;
Case updateCase = [Select id from case where id = case.id limit 1]; // Convert the code for bulk data handling
updateCase .setOptions(dmlOpts);
update updateCase ;
}
quite a few years later I have the same issue and with that Apex called from a process builder is still working only with the Edit button and not with the inline. Do you happen to have any suggestions?