function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Pavan Kumar K L PPavan Kumar K L P 

What is Salesforce Community Cloud?


I know about salesforce communities (Customer/Partner) which we create by using Communities option available in Setup. Today I saw a separate platform for communities "Community Cloud" and registered for a free trail to check the features at

But I am not able to see any option to create a community under Setup Menu. I am confused and would like to know how to create a community using Community Cloud Application. Can anyone explain me on this?
NagaNaga (Salesforce Developers) 
Hi Pavan,

What is Community Cloud?

Salesforce Community Cloud is an online collaboration and business process platform that connects employees, customers, partners, suppliers, and distributors. Organizations can create fully branded public or private communities that connect members directly with one another — and with relevant content, data, and business processes. Community Cloud is the only community platform that combines the power of social with mobile participation, trusted security, fast deployment, and a direct connection to business processes.

Why did we create Community Cloud?

Today’s customer expects to interact with their vendors, share experiences with other customers, and find the information they need from any mobile device. To meet these expectations, companies need to deepen customer and brand relationships, understand rapidly changing customer needs, and connect customers directly to their business processes. Community Cloud was built to address all of these needs.

Community Cloud goes beyond portals by adding social collaboration, extensive branding, customization, and mobile access, while retaining enterprise security and tight integration with business processes.

What types of communities does Salesforce support?

Salesforce provides three types of communities that can be used for a broad variety of purposes; from customer service to marketing or engagement of resellers, suppliers, agencies, and partners.

Customer Communities deliver rich collaboration, mobile access, and consistent branding for even the largest groups. For example, a service community enables customers to answer questions for other customers, quickly find the information they need, or work with service reps to resolve issues — decreasing time to resolution while increasing engagement and loyalty.

Partner Communities provide even greater ties to business processes along with the added power of role-based security to segment the data that’s been shared with different members. For example, partner communities enable companies
to manage reseller relationships by keeping some lead and funding information private, but enabling collaborative selling between partners, leading to more engaged partners and increased deal flow. Great for agency, vendor, and extended sales team effectiveness.

Employee Communities deliver on the promise of doing business from anywhere and any device. Employees can collaborate, share files, get information that is most relevant to them, and is connected to business process for improved productivity.

What are the key features of Community Cloud?

No other community platform offers the same combination of capabilities along with deep integration into business processes.

Key Community Cloud features include:

• Business Process Integration. Members can create and collaborate on support cases, sales opportunities, or campaigns from within the community.

• Social Collaboration. Members can interact, collaborate on goals, and form groups to support their interests.
• Branding and Customization. Companies can design their community to match their brand and website look and

feel. Content and navigation structure is highly customizable.
• Mobility. Members can access the community from any device, anywhere.

• Social Intelligence. Relevant content and resources are suggested to each member based on their interests and behavior.

• Security and Scalability. Community Cloud leverages the trusted Salesforce platform, so all data and member information is always safe, no matter how many members you have. 

Please see the link below

Best Regards
Naga Kiran
Hi Naga, I'm familiar with Communities in the Service Cloud, and I understand the features of the Community Cloud. Much like getting a developer instance for Sales/Service cloud, is there (or will there be) a way to get a developer instance of Community Cloud?
Hi Pavan,
Community Cloud is an online social platform that enables companies to connect customers, partners and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data or record anywhere and on any mobile device.

Communities allow you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.

Exploring BitsExploring Bits
  • Salesforce Community Cloud ( an online social platform for companies to create branded sites connecting customers, employees, and partners with each other.
  • It provides them the records and data they need to accomplish their work efficiently.
  • By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real time, support customers more effectively, and close deals faster.
  • Salesforce Cloud Community is highly flexible for any business demand and use case.
  • You can leverage your CRM data by directly connecting with your community or any third-party system.
  • Overall, the online community software gives your company the ability to build customized and branded communities for a seamless enterprise collaboration and streamlined business processes.