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Naganjaneya Lakshman TadepalliNaganjaneya Lakshman Tadepalli 

what are customer portals in salesforce and how to create it?

Ajay K DubediAjay K Dubedi
Hi,

A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed:
1.Determine which pages and fields customers see with page layouts and field-level security.
2.Manage customers with profiles, permission sets, roles, and sharing rules.
3.Provide and organize documents via Salesforce CRM Content or the Documents tab.
4.Create a knowledge base for your customers using Salesforce Knowledge.
5.Allow customers to participate in Ideas communities.
6.Display and collect data that is unique to your organization with custom objects.
7.Display custom s-controls and content from other websites via Web tabs.
8.Provide customized reports via the Reports tab.

To setup custom setting in salesforce use the following link:-
https://help.salesforce.com/HTViewHelpDoc?id=customer_portal_setting_up.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=customer_portal_setting_up.htm&language=en_US)