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María Lobo To transfer cases to one queue everyday at the same time
We need to modify some cases (with specifics criterias) to another queue everydat at 5:00p.m European time. (And afterwards also to 1:00am)
An agent gave me a solution:
1. Create a field (Date/Time) than always shows 17:00 Today. The field must be available for all profiles but not available in the Layout
La formula: DATETIMEVALUE(TODAY()+ 0.625)
2. Create a workflow rules with the criterias you need and select "created, and any time it’s edited to subsequently meet criteria "
3. Add a Time-Dependent Workflow Actions that must be 0 hours before the field "Date/Time"
On winter the Time-Dependent Workflow acction must be update with one hour before the field "Date/Time"
4. Add the record updates than will change the owner case from one queue to the other.
The problem is that if I show the Formula Field always shows Today 2:00
And the owner change but not at this time
Does anyone now how could I do it?
Thanks!
An agent gave me a solution:
1. Create a field (Date/Time) than always shows 17:00 Today. The field must be available for all profiles but not available in the Layout
La formula: DATETIMEVALUE(TODAY()+ 0.625)
2. Create a workflow rules with the criterias you need and select "created, and any time it’s edited to subsequently meet criteria "
3. Add a Time-Dependent Workflow Actions that must be 0 hours before the field "Date/Time"
On winter the Time-Dependent Workflow acction must be update with one hour before the field "Date/Time"
4. Add the record updates than will change the owner case from one queue to the other.
The problem is that if I show the Formula Field always shows Today 2:00
And the owner change but not at this time
Does anyone now how could I do it?
Thanks!
[1] http://blog.deadlypenguin.com/blog/2012/05/26/scheduled-actions-in-salesforce-with-apex/
[2] https://github.com/zachelrath/Relax