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Jessica HousemanJessica Houseman 

An error occurred at element myRule_1_SA1. UPSERT --- UPSERT FAILED --- ERRORS : (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) insufficient access rights on cross-reference id: a27C00000008Elb --- for SFDC record with ID : null, .

I am trying to create a new action plan on my lead in Salesforce.  I need it to trigger when the lead is created and I am getting the following error:



An error occurred at element myRule_1_SA1.
UPSERT --- UPSERT FAILED --- ERRORS : (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) insufficient access rights on cross-reference id: a27C00000008Elb --- for SFDC record with ID : null, .


I do not know what is going wrong here? Please help :(
William TranWilliam Tran
Is this a workflow rule?  Do you have security rights to do this?  Have you tried doing it manually to make sure it all works

Thx
AmrenderAmrender
Hi Jessica

Just see which object id it is (a27C00000008Elb). Seems like the user does not have proper access rights to this particular object. Update the profile and provide the acees rights and it should work.

Regards
Amrender
Nishant Dubey 7Nishant Dubey 7
Hello Jessica, 
option 1 : pass the id through URL
option 2 : u r restricted by the admin.