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Customer Service 28Customer Service 28 

Unresolved emails

We have a lot of unresolved emails. Is there a way to set up an automatic system where SF would retry to match an unresolved email with the current SF entries to see if they could match up, rather than individually resolving each email manually?
AB TestAB Test
Hi

Can you elaborate more on the systems currently you are using. There are number of unresolved emails now but are they in any known way connected to salesforce to ensure that sf is notified about the emails .. 

 Detailed question would help in fast resolution. It seems an interesting use case , please give more inputs.
Customer Service 28Customer Service 28
What's happened is that several times we have tried to send emails out to an email address through Salesforce before they set up a contact or account for that person. And then afterwards they have set up the contact/account in Salesforce. We were just wondering if there was a way to automatically sync up the unresolved emails with current contacts and accounts, instead of individually having to resolve each one
AB TestAB Test
How are you sending the mail ?
1. is it through Apex mail (If so then this would be easy to check in apex)
2. Are you using some standard functionality ? 
can you share what process you are using .. like is it through mass email on campaign or through workflow .
 
Customer Service 28Customer Service 28
What's happening is that our office is sending emails and blind copying salesforce. Those emails are not being resolved with current salesforce accounts