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Send email alert to owner if the case status is in 'New' for 5 min?
Need to send email alert to some agents, if the case is unattended from the queue for specified time(Say for 5 min, agents didn’t took the case from queue then email has to be triggered)
We can’t use time workflows has the duration is very small. Any Idea to implement the above scenario. Thanks!
We can’t use time workflows has the duration is very small. Any Idea to implement the above scenario. Thanks!
Have you tried Process Builder and Flow? (Not sure if 5 minutes is an allowed time period)