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Michael Webb 15Michael Webb 15 

Need direction on creating a web to case form in hosted on just for SF users.

We use Cases for our internal IT support in addition to the various customer support departments in our company.  I would like to create a tab with a form for users to be able to submit a helpdesk case for Salesforce issues.  It would be great if it could take the users login ie email address and populate that. 

I was thinking web to case, however, another department is using that, and I don't want to have to find a place to host the one html page, plus I don't want to make it pretty :-) .. Just a quick form in SF that you click on and submit it goes right to the case assigned to the specific person or queue and that is it. I will use workflow to reply and can give the users a view that shows the cases submitted by them.  What would be really cool is if I could have the view of their cases below the form!  I am assuing I could do this with visualforce, however, I don't know VF. ill try though just need a start! thank you!
Hemanth ChandraHemanth Chandra
Yes. By visual force you can create custom forms