Lucid is a fast growing market research technology firm based in New Orleans focused on bringing efficiency and automation to online survey sampling. By using our technology infrastructure, our clients gain global access to survey respondents while maintaining control and quality.

Lucid is looking for a Salesforce Administrator to join the Technology team in the New Orleans office. The Salesforce Administrator is technically savvy, analytical, process-oriented individual andl will work closely with our business development team, finance team, and Business Analysts to provide the day-to-day configuration, support, maintenance and improvement of Lucid’s Salesforce.com platform. The successful candidate will embrace the challenge of solving critical business problems in a fast paced environment.

http://lucid.applytojob.com/apply

Responsibilities

Manage and administer all aspects Salesforce.com and products within the Salesforce ecosystem, including Pardot and Desk.com.
Manage the configuration and re-architecting of our Salesforce instance to align with our new corporate structure.
Act as the primary product manager as we develop a Salesforce integration with our flagship product, Fulcrum. Work with users of the Fulcrum platform, external consultants, and internal developers to design, test, and implement the integration.
Work with users to make sure that processes and configuration conforms to best practices.
Manage change requests from all business units; lead regular meetings with representatives from each business unit to discuss upcoming changes and potential conflicts.
Develop reports and dashboard.
Act as help desk for all users of Salesforce, Pardot, and Desk, as well as products that integrate with Salesforce (e.g. DocuSign).
Develop training for users and keep training materials up to date.
Participate in and serve as a resource for any Salesforce related projects and projects that touch or use Salesforce data.

Qualifications

Bachelors Degree and 2+ years administering Salesforce.
Salesforce.com Administrator or Advanced Administrator certification preferred.
Strong understanding of the Salesforce platform, with the ability to build objects, formula fields, workflows, custom views, and other content.
High degree of proficiency in Excel, including expertise with IndexMatch, Vlookup, and Pivot Tables
Proven ability to analyze and understand business requirements, offer suggestions, and implement solutions.