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José Cervera Integration API not available
Hi,
I'm trying to use the integration API in a Canvas application hosted in a 3rd party server, and shown in console mode. As per https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_connecting.htm (https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_connecting.htm), I'm including the following javascript in my server:
<script src="https://code.jquery.com/jquery-2.1.3.min.js"></script>
<script type="text/javascript" src="https://emea.salesforce.com/canvas/sdk/js/34.0/canvas-all.js"></script>
<script type="text/javascript"src="https://emea.salesforce.com/canvas/sdk/js/34.0/controller.js"></script>
<script src="https://emea.salesforce.com/support/api/34.0/interaction.js" type="text/javascript"></script>
<script src="https://emea.salesforce.com/support/console/34.0/integration.js" type="text/javascript"></script>
When I try to use the integration API, nothing happens (no error, no outgoing requets). Digging a bit, during the page initialization, I've found in the console the message: "Service Cloud Toolkit API cannot be used with your browser.". This message can be found in line 323 in integration.js, in a method that tries to initialize crossdomain communication, and in my case, fails.
Am I missing something? Isn't this 'scenario' (canvas in 3rd party server in console mode) supposed to works?
Thanks in advance,
José
I'm trying to use the integration API in a Canvas application hosted in a 3rd party server, and shown in console mode. As per https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_connecting.htm (https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_connecting.htm), I'm including the following javascript in my server:
<script src="https://code.jquery.com/jquery-2.1.3.min.js"></script>
<script type="text/javascript" src="https://emea.salesforce.com/canvas/sdk/js/34.0/canvas-all.js"></script>
<script type="text/javascript"src="https://emea.salesforce.com/canvas/sdk/js/34.0/controller.js"></script>
<script src="https://emea.salesforce.com/support/api/34.0/interaction.js" type="text/javascript"></script>
<script src="https://emea.salesforce.com/support/console/34.0/integration.js" type="text/javascript"></script>
When I try to use the integration API, nothing happens (no error, no outgoing requets). Digging a bit, during the page initialization, I've found in the console the message: "Service Cloud Toolkit API cannot be used with your browser.". This message can be found in line 323 in integration.js, in a method that tries to initialize crossdomain communication, and in my case, fails.
Am I missing something? Isn't this 'scenario' (canvas in 3rd party server in console mode) supposed to works?
Thanks in advance,
José
I'm having a similar issue. Wondering if there was ever a resolution to this error response. We're trying to install the open cti connector for Avaya and receiving this same response in the console.
Thanks
Dean.