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rekha sharmarekha sharma 

UPSERT --- UPSERT FAILED --- ERRORS : (CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY) entity type cannot be updated:

User is facing the below error while doing case closure

Please log an AR with the following details:
========================================
UPSERT --- UPSERT FAILED --- ERRORS : (CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY) entity type cannot be updated: Case --- for SFDC record with ID : null,
========================================
Case Number:
Case ID: XXXXXXXXXX
Case Record Type: CRM Support
Best Answer chosen by rekha sharma
rekha sharmarekha sharma
To Answer this as a Knowledge sharing : this error usually happens when the user does not have relevant permission on the object to perform the operation please check the profile and object level CRUD permission.

All Answers

rekha sharmarekha sharma
To Answer this as a Knowledge sharing : this error usually happens when the user does not have relevant permission on the object to perform the operation please check the profile and object level CRUD permission.
This was selected as the best answer
rekha sharmarekha sharma
Please share if any more information on the above error.