function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Abhishek ShivarathriAbhishek Shivarathri 

send an email community

Community users cannot see the Send an Email button even though the Send Email permission is checked in their profile.
Is there any other setting we are missing here?
howshannonhowshannon
Hi there. Is this for all users? Is the Send Email button on the page layout?

https://success.salesforce.com/answers?id=90630000000hgAmAAI
Abhishek ShivarathriAbhishek Shivarathri
Hi yes, It is happening only for community users. Internal users can view it just fine. It is also available on the page layout. Even the activity history is available. However only Log a Call button is seen. Is it only if the case is created by using email-to-case that the button is shown ? Abhishek
howshannonhowshannon
Hmm. No, do you know what your org level setting is? 

https://help.salesforce.com/apex/HTViewSolution?id=000176954&language=en_US
Abhishek ShivarathriAbhishek Shivarathri
Yes this has also been set as “All Email”. Abhishek