Hi here

I use JS to make an record in an object called 'Incident2op__c' and also update the notes on the incident (TicketMGNT__IncidentHistory__c).
Once an Incident2op__c record is made a process flow takes it and converts it to an opportunity. The problem is that the field 'TicketMGNT__Incident__c.Billing_Work_Type__c' becomes the Incident2op__c's name, and that is then maps to the opporitnity name. So if the Incident2Op name is blank i get a FlowApplication error to my mailbox. The user is unaware and thinks it all went well.

I tried to modify my button like this:
 

{!REQUIRESCRIPT('/soap/ajax/27.0/connection.js')} 
getDate = function(dateObj){ 
var day = dateObj.getDay() < 9 ? '0'+dateObj.getDay() : dateObj.getDay(); 
var month = dateObj.getMonth() < 9 ? '0'+dateObj.getMonth() : dateObj.getMonth(); 

return dateObj.getFullYear()+'-'+month+'-'+day; 
} 

var thedatetime = function xsdDateTime(date) 
{ 
function pad(n) { 
var s = n.toString(); 
return s.length < 2 ? '0'+s : s; 
}; 

var yyyy = date.getFullYear(); 
var mm1 = pad(date.getMonth()+1); 
var dd = pad(date.getDate()); 
var hh = pad(date.getHours()); 
var mm2 = pad(date.getMinutes()); 
var ss = pad(date.getSeconds()); 

return yyyy +'-' +mm1 +'-' +dd +'T' +hh +':' +mm2 +':' +ss; 
} 
var billingworktype = "{!TicketMGNT__Incident__c.Billing_Work_Type__c}"

if(billingworktype != "" && text != null)
{

var ito = new sforce.SObject('Incident2Op__c'); 

ito.Name = '{!TicketMGNT__Incident__c.Name}'; 
ito.OwnerId = '{!User.Id}'; 
ito.Note1__c = "{!TicketMGNT__Incident__c.Invoice_Note__c}" ;
ito.WorkType__c = '{!TicketMGNT__Incident__c.Billing_Work_Type__c}' ;
ito.Category__c = "{!TicketMGNT__Incident__c.TicketMGNT__FKCategory__c	}" ;
ito.LOE__c = "{!TicketMGNT__Incident__c.Estimated_Level_of_Effort__c}" ;
ito.IncidentID__c = '{!TicketMGNT__Incident__c.Name}' ;
ito.CurrencyIsoCode = '{!TicketMGNT__Incident__c.CurrencyIsoCode}' ;
ito.Account__c = "{!TicketMGNT__Incident__c.TicketMGNT__FKAccountId__c}" ;
ito.Incident_Owner__c = '{!TicketMGNT__Incident__c.TicketMGNT__FKOpenById__c}' ;
ito.Price__c = "{!TicketMGNT__Incident__c.Price__c}";
ito.Subject__c = "{!TicketMGNT__Incident__c.Subject__c}" ;
ito.Combined_Total_Duration_Minutes__c = '{!TicketMGNT__Incident__c.Combined_Total_Duration__c}' ;

var inote = new sforce.SObject('TicketMGNT__IncidentHistory__c'); 
inote.Name = '{!TicketMGNT__Incident__c.Name}' ;
inote.TicketMGNT__FKAction__c = 'a0Y20000009ry5LEAQ' ;
inote.TicketMGNT__description__c = 'Billing Opportunity Sent' ;
inote.TicketMGNT__date__c =  thedatetime ;
inote.TicketMGNT__FKUser__c = '{!User.Id}' ;
inote.TicketMGNT__FKIncident__c = '{!TicketMGNT__Incident__c.Id}' ;
inote.TicketMGNT__duration__c = "00:15" ;



result = sforce.connection.create([ito]); 
result = sforce.connection.create([inote]); 

if(result[0].success == 'true'){ 
alert('An New ito - ' + ito.Name + ' was Created Successfully.'); 
} 
else{ 
alert( 
"An Error has Occurred.\r\n The Invoice Note, ELOE, and Billing Work Type must be populated.\r\n" + 
"Error: " + result[0].errors.message 
);
}
else
{
  alert('billingworktype Is Empty');
}

but now nothing happens. The oringal button looked like this:
 

{!REQUIRESCRIPT('/soap/ajax/27.0/connection.js')} 
getDate = function(dateObj){ 
var day = dateObj.getDay() < 9 ? '0'+dateObj.getDay() : dateObj.getDay(); 
var month = dateObj.getMonth() < 9 ? '0'+dateObj.getMonth() : dateObj.getMonth(); 

return dateObj.getFullYear()+'-'+month+'-'+day; 
} 

var thedatetime = function xsdDateTime(date) 
{ 
function pad(n) { 
var s = n.toString(); 
return s.length < 2 ? '0'+s : s; 
}; 

var yyyy = date.getFullYear(); 
var mm1 = pad(date.getMonth()+1); 
var dd = pad(date.getDate()); 
var hh = pad(date.getHours()); 
var mm2 = pad(date.getMinutes()); 
var ss = pad(date.getSeconds()); 

return yyyy +'-' +mm1 +'-' +dd +'T' +hh +':' +mm2 +':' +ss; 
} 



var ito = new sforce.SObject('Incident2Op__c'); 

ito.Name = '{!BMCServiceDesk__Incident__c.Name}'; 
ito.OwnerId = '{!User.Id}'; 
ito.Note1__c = "{!BMCServiceDesk__Incident__c.Invoice_Note__c}" ;
ito.WorkType__c = '{!BMCServiceDesk__Incident__c.Billing_Work_Type__c}' ;
ito.Category__c = "{!BMCServiceDesk__Incident__c.BMCServiceDesk__FKCategory__c	}" ;
ito.LOE__c = "{!BMCServiceDesk__Incident__c.Estimated_Level_of_Effort__c}" ;
ito.IncidentID__c = '{!BMCServiceDesk__Incident__c.Name}' ;
ito.CurrencyIsoCode = '{!BMCServiceDesk__Incident__c.CurrencyIsoCode}' ;
ito.Account__c = "{!BMCServiceDesk__Incident__c.BMCServiceDesk__FKAccountId__c}" ;
ito.Incident_Owner__c = '{!BMCServiceDesk__Incident__c.BMCServiceDesk__FKOpenById__c}' ;
ito.Price__c = "{!BMCServiceDesk__Incident__c.Price__c}";
ito.Subject__c = "{!BMCServiceDesk__Incident__c.Subject__c}" ;
ito.Combined_Total_Duration_Minutes__c = '{!BMCServiceDesk__Incident__c.Combined_Total_Duration__c}' ;

var inote = new sforce.SObject('BMCServiceDesk__IncidentHistory__c'); 
inote.Name = '{!BMCServiceDesk__Incident__c.Name}' ;
inote.BMCServiceDesk__FKAction__c = 'a0Y20000009ry5LEAQ' ;
inote.BMCServiceDesk__description__c = 'Billing Opportunity Sent' ;
inote.BMCServiceDesk__date__c =  thedatetime ;
inote.BMCServiceDesk__FKUser__c = '{!User.Id}' ;
inote.BMCServiceDesk__FKIncident__c = '{!BMCServiceDesk__Incident__c.Id}' ;
inote.BMCServiceDesk__duration__c = "00:15" ;



result = sforce.connection.create([ito]); 
result = sforce.connection.create([inote]); 

if(result[0].success == 'true'){ 
alert('An New ito - ' + ito.Name + ' was Created Successfully.'); 
} 
else{ 
alert( 
"An Error has Occurred.\r\n The Invoice Note, ELOE, and Billing Work Type must be populated.\r\n" + 
"Error: " + result[0].errors.message 
);
}

you can see the changes i made on line 25 where i defined billingwork type
line 27 i made an if statement
line 69/72 i deal with the if statement. 

I hope someone can give me a good lesson on how this should work

Cheers
Dale