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Noel RobletoNoel Robleto 

Can you have email replies get inputted as notes in opportunities automatically?

HI all,

Does anyone know if there is a way that when someone replies to an email related to an opportunity, that reply is then inputted into the opportunity as a note in salesforce?

We currently use google, and not outlook.

Thanks
Best Answer chosen by Noel Robleto
3 Creeks3 Creeks
In google you can set up a fowarding rule that forwards emails coming into a specific google email address to another email address.  This other email address could be a email address that you have set up in your Salesforce org.   Once the email gets to Salesforce, you will need to write some Apex code that determines which opportunity the email is associated with (there would be need to be some key within the subject line or the body of the email that you would use to do this) and the code would then create a new note on that opprortunity with the email's information.

All Answers

3 Creeks3 Creeks
In google you can set up a fowarding rule that forwards emails coming into a specific google email address to another email address.  This other email address could be a email address that you have set up in your Salesforce org.   Once the email gets to Salesforce, you will need to write some Apex code that determines which opportunity the email is associated with (there would be need to be some key within the subject line or the body of the email that you would use to do this) and the code would then create a new note on that opprortunity with the email's information.
This was selected as the best answer
Noel RobletoNoel Robleto
thank you !  great idea