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Peter Cowen Cancel button takes you back to an incorrect record
I have a problem where on a custom object the cancel button takes you back to the incorrect record.
To get this I have a related list within a ticket and I press New which takes me in from a reference 00012 I then press cancel and it will take me back to a reference 00001. Is there a way of making the cancel button take you back to the correct ticket.
The buttons I am using is a custom button so it populates some fields automatically.
To get this I have a related list within a ticket and I press New which takes me in from a reference 00012 I then press cancel and it will take me back to a reference 00001. Is there a way of making the cancel button take you back to the correct ticket.
The buttons I am using is a custom button so it populates some fields automatically.
I think once record saved successfully then it should return to the Case detail page. If this is the case the below mentioned the code
/a0x/e?CF00ND0000006QH7r={!Case.CaseNumber} &CF00ND0000006QH7r_lkid={!Case.Id} &retURL={!Case.Id} &RecordType=012D0000000KKSb &ent=01ID0000000OylN &Name={!Case.CaseNumber}+Change+Log+EntryPlease let me know if this works for you..
Thanks
All Answers
Can you please share the code?
Thanks
/a0x/e?CF00ND0000006QH7r={!Case.CaseNumber}
&CF00ND0000006QH7r_lkid={!Case.Id}
&retURL=%2F500D0000019Jmd8
&RecordType=012D0000000KKSb
&ent=01ID0000000OylN
&Name={!Case.CaseNumber}+Change+Log+Entry
I think the RetURL is the problem but I have no clue what to enter so it refers back to the corresponding ticket.
I think once record saved successfully then it should return to the Case detail page. If this is the case the below mentioned the code
/a0x/e?CF00ND0000006QH7r={!Case.CaseNumber} &CF00ND0000006QH7r_lkid={!Case.Id} &retURL={!Case.Id} &RecordType=012D0000000KKSb &ent=01ID0000000OylN &Name={!Case.CaseNumber}+Change+Log+EntryPlease let me know if this works for you..
Thanks