You need to sign in to do that
Don't have an account?
Adam Samuel
Issues with Web-To-Case using Gravity Forms
Hi there,
We're using Gravity Forms on our website and I'm trying to get a form to talk to our "Cases" area on Salesforce. I've linked all the fields together and I had this email come through:
Reason: Status cannot take this value unless Approved flag is checked.
For more information about this error or help with Web-to-Case, please contact Customer Support.
Has anyone come across this issue? Any help on how I can recitfy so the form goes through?
Thanks,
Adam
I suspect that you are encountering custom validation or similar in your specific Salesforce Org. Perhaps an Approval Process on Case?
Can you manually create a Case with the same values that the form is submitting? (Outside of Web-to-Case)
I'm not telling to do anything with status. The form is a "help" form which should create a new case that we can action and change the status itself. Does that mean I need to add a hidden field that has a box labelled "Status" and set the default value to "new"?