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sudhakar.force case owner is not changing after case is transfer other agent in live agent
Hi All,
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer other agent in,so my question is is it possible change the case owner field after the case has been tranfrer other agent.
Thanks,
Sudhakar.
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer other agent in,so my question is is it possible change the case owner field after the case has been tranfrer other agent.
Thanks,
Sudhakar.
sudhakar.forcecan anyone pls guide me how can we change the case owner on fly of chat transfer to other agent.