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Prasan6Prasan6 

Salesforce - Lync Integration for CTI

Hi,
Can someone help me out to figure out how to integrate Salesforce with Microsoft Lync? I found that it is possible to do this by Microsoft Lync CTI Adapter but can someone give more information on how it can be done? My focus mainly is for the inbound calls.

Regards,
Prasanna
Carlos Campillo GallegoCarlos Campillo Gallego
Hi Prasanna,

I'm afraid that you'll have to contact Microsoft as every CTI Adapter "is a world" and depends directly on its vendor. They may want to bill you for licenses or the installation of the adapter. (this is very common regarding CTI Adapters)

Regards
Chris WoodwardChris Woodward
Prasanna, I suggest that you also check 3rd party software like Tenfold. Tenfold is a CTI can integrate Salesforce with Microsoft Lync.

Some of its features include click-to-call, a caller ID (screen pop), automatic call logging, and more.

You can learn more about Tenfold and you can request a demo here:
https://www.tenfold.com/integrations/microsoft-lync