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Sonal Shrivastava
Live Agent - Number of agents online
Is there any way we can find out how many agents of a skill are online through apex code? We can see the number of agents online through supervisor console, but I need to get it on run time throgh code. The requirement is to disable the button when the chat queue reaches 150% of available online agents.
did you get any solution by any chance?
Thanks
Prakash GB