Exciting opportunity for a Systems Analyst III with Salesforce experience wit University of MD University College
Please call 301-985-7948 - Chris Wilkins
To apply directly, click on the link below
https://chc.tbe.taleo.net/chc06/ats/careers/requisition.jsp?org=ALLEGISGROUPSERVICES&cws=1&rid=10711

Systems Analyst III
Office of Strategic Enrollment Management
Exempt, Regular, 100% Full-Time, Pay Grade 2.4
                                              
University of Maryland University College (UMUC) seeks to hire a Salesforce Administrator / Senior Systems Analyst for its Customer Relationship Management (CRM) solution. This fantastic opportunity is for an extremely motivated individual who wants to work for an online higher educational institution and support student, faculty and staff business needs. This individual will be responsible for maintaining and supporting UMUC’s CRM solution including Salesforce.com, Silverpop and other applications. He/she will work with IT partners and business users to document business requirements and lead IT team members to configure, design, and deliver solutions that enable sales automated processes and support the execution of CRM strategies.
 
SPECIFIC RESPONSIBILITIES INCLUDE:                   
Works closely with Product Management team and with the business functions such as Student Recruiting, Student Retention, Military Partnerships, Marketing to create ongoing enhancements and capabilities.
Document business requirements and develop, lead and execute on implementation plans.
Serve as lead Salesforce application administrator for functional and new enhancement type requests primarily serving UMUC’s business departments.
Review and understand general organization drivers and contexts for development projects, and assist in defining required features and mapping Salesforce features to business processes.
Oversee the feature request/support backlog and work with the IT partners and business to prioritize.
Support daily SFDC application administration activities, including resolving business usability issues.
Work with Product Owner to increase and drive user adoption across the organization to ensure a successful rollout.
Identifies and evaluates best practices related to the use of tools both internally and externally and makes recommendations to management for incorporation into existing tool functionality.
Reviews external product roadmaps/release notes and demonstrates new features to Product Owner and business departments.
Implement enhancements and roll out new features.
Execute solution design activities such as data mapping, object modeling, page layout design and rule logic definition in the context of the Salesforce application.
Manage profiles, roles, public groups, queues, permission sets, and share settings. Provide ongoing support to identify and troubleshoot issues. Develop and implement operations processes to ensure the highest levels of quality and consistent delivery and support for the Salesforce application.
Lead data governance efforts, including validation, cleansing, and augmentation/appending, including developing validation rules to prevent bad data from being entered into the system. Create training materials and user documentation, and maintain such documentation as business needs evolve.
Develop and maintain customer reports, dashboards and communication templates. Take initiative to research and increase knowledge of systems best practices and releases.
 
REQUIRED EDUCATION AND EXPERIENCE:
A Bachelor’s degree from an accredited institution of higher learning in Business, Systems or Technical field; at least three to five (3-5) years of hands on experience in Salesforce application administration and project implementation/deployment, security, workflow, development and integration.  Experience with data governance and data cleansing techniques. Ability to decipher formulas, rules, Visualforce pages, and triggers to effectively recognize their intent. Deep understanding of SDLC and Project Management Methodologies.  Ability to work independently on multiple tasks simultaneously while producing quality deliverables within agreed deadlines. Demonstrated analytical, problem solving, planning and organizational skills. Should have excellent listening, written and communication skills with the ability to influence across various internal/external leadership levels.
 
PREFERRED EDUCATION AND EXPERIENCE:
Five to seven (5-7) years of hands on experience in Salesforce security, workflow, development and/or integration. Salesforce.com Certifications, including Administrator or Developer Certs.  Strong knowledge of marketing automation tools (i.e. Silverpop).  Experience with web services.
 
POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
SALARY COMMENSURATE WITH EXPERIENCE
 
All submissions should include a cover letter and résumé. UMUC offers an excellent benefits package to include up to 8 credits of tuition remission per semester, a minimum of 25 days of leave, and a range of insurance options.  For detailed benefits information, please visit http://www.umuc.edu/visitors/careers/benefits.cfm
 
The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.