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PandaDevPandaDev 

Notice "This is the FINAL reminder that the product team plans to end of life Desktop CTI End of Life on 3/1/2017."

Hi,

I'm posting to clarify the implications of the warning/notice we've just received:

"This is the FINAL reminder that the product team plans to end of life Desktop CTI End of Life on 3/1/2017."

Does this mean that any implementation based on Desktop CTI will stop working from 3/1/2017 onwards, and that we have to compulsory migrate to a solution based on Open CTI before this date?

Or is it that solutions based on Desktop CTI won't have support from Salesforce, but they'll continue working "as it is"?

Thanks and regards
Best Answer chosen by PandaDev
Michael Adrian AlcazarMichael Adrian Alcazar
The reason for this is that since TLS 1.0 is used by CTI Toolkit and this is being desupported by SFDC, this will cause the Toolkit to stop working. 


Salesforce disabling TLS 1.0
https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-disabling-TLS-1-0&language=en_US

Hope this answers your Question ^_^

All Answers

Michael Adrian AlcazarMichael Adrian Alcazar
The reason for this is that since TLS 1.0 is used by CTI Toolkit and this is being desupported by SFDC, this will cause the Toolkit to stop working. 


Salesforce disabling TLS 1.0
https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-disabling-TLS-1-0&language=en_US

Hope this answers your Question ^_^
This was selected as the best answer
PandaDevPandaDev
Hi Michael,

Absolutely, it answers my question. Thanks for your support.

Regards.
Michael Adrian AlcazarMichael Adrian Alcazar
Glad to help PandaDev.  If you'll mark it as Best Answer that will help others as they search for answers.