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An open-ended question: what are the best reports, etc. people have used with CPQ to report on aggregated revenue uplift types for amendments and renewals in CPQ? Context: if we can find a way to do it, we would like to find a way to report on $$ coming from new product upsells, price uplifts on existing products, and/or added seats on existing products so we can have a better understanding of which is contributing to customer growth over time. Any ideas / methods you have seen before would be appreciated! :)    

Hello everyone, I hope you're doing well. 

I'm currently working with Bundles, and I've noticed something unusual. When accessing the related list of Service Appointments within a Bundle, there's an option called "Edit Service Appointment." Upon selecting it, users are able to edit all fields, as if the "Enable full edit on records" option were enabled—however, it's not. 

I found an older post here in the group mentioning the same issue, but it didn’t have any replies. 

Is this standard behavior for Bundles? Has anyone come across this situation before? 

I have completed developers role tasks when will iam going to get the certificate 

#Trailhead Challenges

Hello MC lovers, 

We're using a child business unit as a development/staging environment and it's plugged on the UAT SF Sandbox. Once a journey is finalized & tested, we package and deploy it to the Enterprise account.  

This works fine for the initial deployment, but I recently tried to deploy an update and the tool asked for another folder, and deployed a copy of everything (journey, content blocks, resources...).  

I'm kind of ok if there are multiple copies of the journeys, but for content blocks (reference, logos...), it's another story.  

However, I'm about to deploy another update that will bring even more blocks & resources, so I'm a bit wary about making a mess. And I don't want to redo the modifications by hand.  

What are the best practices when working in multiple environments?  

Thanks in advance! 

Damien

Once a support agent has resolved a case, the case is closed, and an email is sent to the client informing them of the successful resolution and closure. In this email, I would like to include a feedback link for the client, asking for their thoughts on the overall case resolution. 

To achieve this, I have created a record-triggered flow that sends the email once the case status is updated to "closed." Additionally, I have developed a screen flow to collect feedback. However, I need assistance in creating a link to the feedback screen flow that can be embedded in the email. This link should direct the client to the screen flow rather than to the organization’s homepage.

Once a support agent has resolved a case, the case is closed, and an email is sent to the client informing them of the successful resolution and closure. In this email, I would like to include a feedback link for the client, asking for their thoughts on the overall case resolution. 

To achieve this, I have created a record-triggered flow that sends the email once the case status is updated to "closed." Additionally, I have developed a screen flow to collect feedback. However, I need assistance in creating a link to the feedback screen flow that can be embedded in the email. This link should direct the client to the screen flow rather than to the organization’s homepage.

Dear Trailblazers, 

I am trying to setup a webchat in my Hands-On Organization. 

I followed the process and so far it looked good. If I would like to Preview the page I created for the WebChat in Visualpage, the chat does not work. 

Does anyone has an idea what the problem might be? I already tried with different browsers, but it looks all the same. Attached the code I copied into Visualpage, which shows the chat, which does not react. I also add the error I get in the console, to have more details. 

Error Translation: Content-Security-Policy: The settings of the page have blocked the loading of a resource (frame-ancestors) on <unknown> because it violates the following directive: “frame-ancestors ‘self’” 

Your help is very much appreciated. 

Regards 

Julia 

Hello Everyone,  

I have just completed my Ranger Rank and Road to Ranger Quest April 2024 to get the Trailblazer Hoodie.  

Road to Quest trailmix : https://trailhead.salesforce.com/users/teamtrailhead/trailmixes/quest-road-to-ranger-april-2025

Do I get notified about receiving the hoodie?  

Can anyone tell me what is the exact process to get the Hoodie. 

We have an urgent requirement to refresh our full-copy sandbox which is our main UAT pipeline environment. There are currently about 70 work items in there being tested or awaiting sign-off, with multiple project streams ongoing. Potentially also a lot of WI conflicts. 

Our full copy sandbox hasn't been refreshed since November, as there are loads of external systems that need to be reconnected and it can take up to a week to coordinate with all the involved teams. It's annoying and time consuming, but do-able.  

The thing that's really giving me pause though, is the process of swapping out the full sandbox in DevOps Center, as per the documentation here:

Has anyone done this before while there are a lot of outstanding work items? How has your experience been? Any gotchyas we should know about?